Refund policy

Return & Refund Policy
At Summer Twelve, we are committed to delivering exceptional quality and ensuring every customer feels confident in their purchase. If your order isn’t quite right, we’re here to help.

 

Return Eligibility

Returns are accepted within 14 days of the delivery date.

To qualify for a return, items must:

Be unworn, unwashed, and in their original condition.

Have all original tags, liners, and hygienic protection intact.

Be free of makeup, deodorant, perfume, lotions, stains, pet hair, or any signs of wear.

Be returned in the original packaging whenever possible.

For health and hygiene reasons, any item returned without its hygienic liner or showing signs of wear cannot be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Sale or clearance items

Gift cards

Promotional or complimentary items

Any item marked “Final Sale”

Refunds

Once your return has been received and inspected, you will be notified via email regarding the status of your refund.

If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable.

Exchanges

At this time, Summer Twelve does not offer direct exchanges.

If you would like a different size, color, or style, please return your eligible item for a refund (if approved) and place a new order.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is defective or incorrect due to an error on our part.

We recommend using a trackable shipping service, as Summer Twelve is not responsible for returns lost in transit.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.